Frequently Asked Questions

Can I order over the phone instead of online?

Call the Vitasave Head Office toll-free at 1-888-958-5405 anytime Monday Friday 9am – 5pm PST and Saturday 11am – 3pm PST. Our Customer Care Team will be more than happy to help you place your order over the phone.

How long will my order take to arrive?

We work hard to get you your products as quickly as possible! We have a 3 business day processing time which means your order will be shipped within 3 business days and delivered within 7-10 business days depending on customs clearance at the US border. Once your order has shipped you’ll receive an email with your USPS tracking number. You can also check on the status of your order by logging into your account and viewing the ‘My Orders’ section, found on the right hand side of the page.

How does my order get shipped?

Here at Vitasave, we use USPS expedited shipping which will garnet deliver within 7-10 business days depending on customs clearance at the US border. Our shipping department will ensure all orders are packaged securely, including bubble wrap for fragile items and cooler packs for refrigerated items so that your products arrive just as effective as the day they ship!

Is it possible to save even more on my order?

We pride ourselves on our Lowest Price guarantee! We happily match the price of any US retailer who has a lower standard retail price, before you buy or within 30 days of purchase. Just email us and our Customer Care team will be able to help you out. We consistently offer up to 60% off traditional retail prices, however, we always have extra sales and discounts running throughout the year. Sign up for our Newsletter so that you never miss out on deals! We also send out exclusive coupons and promotions, giving you even greater savings on our already low prices.

Do you have a retail location?

We currently have 2 retail locations open in Vancouver BC. One located in North Vancouver at 115 West 16th Street and one in the heart of downtown Vancouver located at 551 Robson Street. 

If I don’t like a product can I return it?

We get it, sometimes you order something and it isn’t what you hoped it would be. At Vitasave that is OK! We have a great return policy. Contact us at vitasave@vitasave-us.com or toll-free at 1.888.958.5405 and we can arrange for a return and recommend a more appropriate product to help you achieve your health goals. We will accept returns for any reason within 60 days of purchase. 

Got more questions or want to say hello?

Please feel free to reach out to our Customer Care team. You can call us toll free at 1-888-958-5405 or email vitasave@vitasave-us.com. We would love to hear from you as your feedback helps us improve our customer experience!

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